By Karl Wiig
The company setting has replaced. Sharper festival calls for enterprises to show better effectiveness of their operations and companies and swifter production of recent items and services-all hallmarks of the information economic system. Up formerly, many of the wisdom administration literature has concerned about expertise, platforms, or tradition. This ebook strikes to the following level, to target the people-the wisdom employees themselves. famous professional Karl Wiig synthesizes fresh study findings in cognitive technology and comparable fields to explain how humans really paintings. He makes a speciality of how humans examine, consider, make judgements, clear up difficulties and act-in common, how wisdom pertains to paintings habit. by way of knowing how humans paintings, managers can increase effectiveness to achieve aggressive advantage.· First e-book to attach cognitive technological know-how with wisdom administration· Karl Wiig has all over the world identify reputation as inspiration chief· basically written for pros with charts and checklists
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Extra resources for People-Focused Knowledge Management: How Effective Decision Making Leads to Corporate Success
Copyright © 1999 Knowledge Research Institute, Inc. Reproduced with permission. qxd 5/3/04 2:27 PM Page 21 Competing in the Global Economy Requires Effective Enterprises 21 capabilities. As indicated above, the IC concept is important in identifying the underlying knowledge support for current enterprise performance. However, it is more important as an indicator of the enterprise’s future capabilities and potentials for success. A company has a good future potential when it has extensive IC assets consisting of human capital (employee expertise, relationships, competence, and motivation) and structural capital, which includes innovation capital (patents and R&D results, for example), process capital (such as manufacturing expertise), and relationship capital (loyal customers and suppliers and supportive employees and investors).
Enterprises ask employees to undertake increasingly complex work by changing job descriptions and service paradigms (see Chapter 7). To deliver competent work, employees at all levels not only need to have task knowledge, but also need to understand their new responsibilities in the broader organizational context. Placing improved operational knowledge at the point-of-action leads to reduced costs and an effort to deliver routine work — work is executed quicker with fewer problems. 4 Advanced computer control has automated most normal and many abnormal operations, leaving operators with new responsibilities.
The tools include: — New generation knowledge management (NGKM)5 practices that cover modern management theories and practices, human capital management (HCM), intellectual capital management (ICM), and the dynamic facilitation, manipulation, and control to create, organize, deploy, and apply knowledge to meet enterprise objectives. qxd 5/3/04 2:27 PM Page 15 Competing in the Global Economy Requires Effective Enterprises — — — — 15 blending and concepts for learning, conceptual skills transfers, decision making, problem solving, and personal motivations.
People-Focused Knowledge Management: How Effective Decision Making Leads to Corporate Success by Karl Wiig