By Dorothy Leonard-Barton
"Wellsprings of information" makes a speciality of the knowledge-creating actions and behaviors that managers consultant, regulate, and encourage: constructing problem-solving abilities; experimenting to construct for the long run; integrating info throughout inner venture and practical obstacles; and uploading services from outdoor the company. considering the fact that no longer all wisdom creates aggressive virtue, the writer is helping managers comprehend what constitutes a center power for his or her company, and which non-strategic features could be jettisoned or outsourced.
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Additional info for Wellsprings of knowledge: building and sustaining the sources of innovation
Therefore, openness to external ideas is another critical value. Chaparral's Interdependent System Chaparral's skills, physical systems, learning activities, values, and managerial philosophies and practices are obviously highly interdependent. Competitively advantageous equipment can be designed and constantly improved Page 16 only if the workforce is highly skilled. Continuous education is attractive only if employees are carefully selected for their willingness to learn. Sending workers throughout the world to garner ideas is cost-effective only if they are empowered to apply what they learned to production problems.
15 Production Manager Paul Wilson takes a stance unusual for someone in charge of getting product out the door: "In other companies, Page 12 the word is, Don't rock the boat. Here we rock the hell out of the boat. We don't know the factory's limits. " Chaparral employees are often unable to identify the source of production innovation. Wilson explains, "It is hard to say who fathers an idea. It doesn't make any difference. Everyone shares in the pride of doing, and if the experiment fails, everyone shares in the failure.
The nature of the experimentation, however, is shaped by both the skills of the actors and the risk of the endeavor. A visitor was surprised to find extensive overhead slides prepared for the board of directors elaborating formal Taguchi experimental designs guiding the development of the horizontal caster, a high-risk project. This extremely technical presentation was to help directors understand the methodical knowledge-creation process, enable them to identify critical decision points, and thereby better equip them to evaluate the risk.
Wellsprings of knowledge: building and sustaining the sources of innovation by Dorothy Leonard-Barton