Itil® Version 3 at a Glance: Information Quick Reference - download pdf or read online

By John O. Long

ISBN-10: 0387773932

ISBN-13: 9780387773933

ITIL® model three At a Glance takes a graphical method of consolidating the knowledge of ITIL® quantity three. ITIL® is an internationally-recognized set of top practices for supplying IT carrier administration. IT enterprises around the world are imposing ITIL® as a car for making improvements to IT provider caliber and enhance go back on funding for IT prone.

The table reference’s designated graphical method will take in a different way advanced textual descriptions and make the knowledge obtainable in a sequence of constant, uncomplicated diagrams. ITIL® model three At a Glance may be of curiosity to enterprises seeking to educate their staffs in a constant and cost-efficient method. extra, this ebook is perfect for a person occupied with making plans consulting, imposing, or checking out an ITIL® model three implementation.

Each bankruptcy in ITIL® model three at a Glance summarizes one of many ITIL® v3 books within the following constant structure:

- short Description of the Stage

- evaluate Diagram of the Stage

- Key options of the Stage

- Practices or Processes

- Roles

- approach Purpose

-Overview Diagram

-Key Concepts

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Extra info for Itil® Version 3 at a Glance: Information Quick Reference

Example text

Roles Change authority – Authorizes changes to be performed based on assessment information from various stakeholders Change manager – Oversees the Change Management process Change Advisory Board (CAB) – A provisional team organized to assess proposed changes and give advice to the change authority concerning the risk of implementing those changes ITIL® v3 At a Glance 44 Release and Deployment Management Purpose Build, test, and deploy capabilities to provide services. This does not include application development.

Service model – A depiction of service functionality. ITIL® v3 At a Glance 47 Test model – A model of how to define each service deliverable. Types of testing – Various aspects of what to test in a service, including usability, accessibility, performance, availability, compliance, remediation, etc. Validation – the practice of identifying that a new or modified configuration item meets needs of the business. Verification – the practice of identifying that a new or modified configuration item meets requirements.

ITIL® v3 At a Glance 51 Service Knowledge Management System – The overall system that encompasses all Service Management Information Systems, including • Availability Management Information System • Capacity Management Information System • Configuration Management System • Known Errors Database • Security Management Information System • Supplier and Contracts Database • and others Wisdom – Discernment concerning why events happened. Roles Knowledge Management Process Owner - Provides highlevel direction for knowledge management and ensures that knowledge management is implemented and performed to support business objectives ITIL® v3 At a Glance 52 Evaluation Purpose Determine the ramification of a proposed service change whether as a result of a Request for Change, a new Service Design Package, or testing.

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Itil® Version 3 at a Glance: Information Quick Reference by John O. Long

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