New PDF release: Implementing IT Processes: The Main 17 IT Processes and

By Lionel Pilorget

ISBN-10: 3658047720

ISBN-13: 9783658047726

ISBN-10: 3658047739

ISBN-13: 9783658047733

Information expertise performs a tremendous function in our society. as a result of approach integration and method automation, a firm has to depend upon performant info structures. to accomplish this aim, you will need to have appropriate IT techniques in position at the one hand to make sure present operation and nevertheless to allow the profitable advent of latest applied sciences. as soon as IT approaches are outlined and defined, interrelations come into view, which enable to achieve a suitable point of maturity.

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Extra info for Implementing IT Processes: The Main 17 IT Processes and Directions for a Successful Implementation

Example text

Examples might include the following: Finance systems Data warehousing Central reporting Logistics management systems Central HR system Document management systems 3 Process Dependencies When facing the task of describing standard processes, it is often helpful to start by defining their beginnings and their ends. This enables one to gain an understanding of the impact of each of the individual processes one describes. As indicated above, it is essential when working with the model to carefully define all of the dependencies that exist between the processes because it will not be possible to represent all of the relevant IT procedures in a single flow chart.

The following is a proposal involving 6 persons: Service manager Project portfolio manager Application development manager IT architect/IT security officer IT operations manager IT controller/IT quality officer 48 4 IT Governance and Process Roles Strategic 2 main roles CIO + IT management Tactical 2 main roles Service manager / account manager IT project manager / release manager Operational 4 main roles Configuration manager Help desk agent System owner • 2nd-level support • Problem owner • Task force member Application expert • 2nd-level support • Problem owner • Task force member Fig.

Release control board (RCB), key user P07 – Capacity & Availability Management CEO, HR P13 - Application Development P05 - Quality Mgmt. , service manager, project portfolio manager, IT architect, application development manager, IT operations manager, IT controlling, IT security officer, IT quality officer) Role incompatibilities Sometimes it is important to make sure that certain roles are not performed by the same individuals or groups. For instance, it is advisable to avoid combining the role of the system owner with the role of the application expert.

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Implementing IT Processes: The Main 17 IT Processes and Directions for a Successful Implementation by Lionel Pilorget

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