Download e-book for iPad: Winning at Service: Lessons from Service Leaders by Waldemar Schmidt

By Waldemar Schmidt

ISBN-10: 0470848235

ISBN-13: 9780470848234

ISBN-10: 0470861452

ISBN-13: 9780470861455

This publication finds the secrets and techniques to provider good fortune by means of interpreting 4 carrier companiesthat grew from small beginnings to the leaders of their industries. Interviews with the 4 CEOs who guided the firms to their luck show the 3 uncomplicated rules all of them proportion. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's biggest safeguard businesses, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's biggest foodstuff provider businesses.

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Philip-Sørensen, Chairman of the Board of Directors, Group 4 Falck Both firms saw the need for being big and global and very strong financially. Both needed to jump into the higher orbits of global security services. The only way was to merge with another large company. In summer 2000, they signed their ‘nuptial agreement’. The idea was to create a global player that could provide high-quality security and safety services to customers around the world. Wherever these customers might be, whether in the United States or Kazakhstan or Denmark or Bangladesh.

He always has time for people’. Industry shaping growth (1995–present ) In the mid-1990s, its accelerating growth phase, Securitas really started to gain a seemingly unstoppable momentum, with strong organic growth going hand-in-hand with major strategic acquisitions. The company snapped up Raab Karcher Sicherheit from Veba (now known as Eon), Germany’s largest power generating and energy conglomerate that comprised 125 businesses in Germany, Austria and the ex-Eastern block. A second large acquisition was Proteg from the French Ecco group, which is now part of Adecco, the employment company.

And . . he always has time for people’. Industry shaping growth (1995–present ) In the mid-1990s, its accelerating growth phase, Securitas really started to gain a seemingly unstoppable momentum, with strong organic growth going hand-in-hand with major strategic acquisitions. The company snapped up Raab Karcher Sicherheit from Veba (now known as Eon), Germany’s largest power generating and energy conglomerate that comprised 125 businesses in Germany, Austria and the ex-Eastern block. A second large acquisition was Proteg from the French Ecco group, which is now part of Adecco, the employment company.

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Winning at Service: Lessons from Service Leaders by Waldemar Schmidt


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